Commonly asked questions
FAQs
What is the status of my order?
That is a wonderful question. Sign into your account and you will be able to access your order history and see your order status. If you have any further questions, please don't hesitate to contact us.
The tie I wanted is sold out, will it be restocked?
Once a particular tie design has sold out, we will probably* never have it in stock again.
*We may find a similar or maybe even the same pattern in the future, but it cannot be guaranteed.
Do you offer refunds?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Take a look at our return policy to see the exact information. The link is at the bottom of the page.
What does Naga mean?
Naga (နဂါး) is the Burmese word for dragon or legendary serpent. We chose this for our name because we feel it is a good representation of the resilience the Myanmar people have shown through their time of suffering.
What is happening in Myanmar?
How do you provide aid to those suffering in Myanmar?
We have committed to giving a portion of our profit that will be donated to Myanmar focused non-profit. Take a look at Our Story to learn more about how we are doing our part.